Reviews for Optical Center Services in Fall River, MA

1st time using this office for a basic exam and fresh pair of glasses and, I couldn't have had a better experience!! From the receptionist , to the technicians, the doctor herself and the gentleman who helped me with my glasses ; everyone was helpful , kind, knowledgeable and all around made for an overwhelmingly positive first impression. I can't wait to go back and pick up my new glasses. 5 STARS, ALL DAY!!!! More

READ THE END TOO!! All Staff were more interested in ME,😊 than chatting with each other!! Billing, reception, the Medical Asst(super professional!).. Dr. Frere, and the awesome woman who helped me pick glasses....all great. I'm not easily impressed, but will recommend this place. ***Addition: this is my third pair of glasses from here. The first two were excellent. This pair is not so good. I have to bring them back today and ask why I can’t see out of my left eye.! I expressed this to them when I picked up the glasses, but no one seemed to care and I was somewhat shocked by that. I will get back to you on how this is handled🤔IT WAS HANDLED GREAT! ******I went back and they did anything and everything to make sure something wasn’t wrong with my left eye and assured me they would make it right and they did!! ⭐️⭐️⭐️⭐️⭐️⭐️!! More

READ THE END TOO!! All Staff were more interested in ME,😊 than chatting with each other!! Billing, reception, the Medical Asst(super professional!).. Dr. Frere, and the awesome woman who helped me pick glasses....all great. I'm not easily impressed, but will recommend this place.***Addition: this is my third pair of glasses from here. The first two were excellent. This pair is not so good. I have to bring them back today and ask why I can’t see out of my left eye.! I expressed this to them when I picked up the glasses, but no one seemed to care and I was somewhat shocked by that. I will get back to you on how this is handled🤔IT WAS HANDLED GREAT! ******I went back and they did anything and everything to make sure something wasn’t wrong with my left eye and assured me they would make it right and they did!! ⭐️⭐️⭐️⭐️⭐️⭐️!! More

READ THE END TOO!! All Staff were more interested in ME,😊 than chatting with each other!! Billing, reception, the Medical Asst(super professional!).. Dr. Frere, and the awesome woman who helped me pick glasses....all great. I'm not easily impressed, but will recommend this place. ***Addition: this is my third pair of glasses from here. The first two were excellent. This pair is not so good. I have to bring them back today and ask why I can’t see out of my left eye.! I expressed this to them when I picked up the glasses, but no one seemed to care and I was somewhat shocked by that. I will get back to you on how this is handled🤔 More

They did a good job examining my 14 year old he loves it there never any issues he did his eye exam and picked out his glasses all in one day👌 More

Walked in yesterday 11/15/22 to set up an eye exam in order to update my prescription and order new glasses. As a new patient at this office I figured this would be a relatively long process, paperwork, insurance verification etc etc. The receptionist told me that they were very backed up with appointments then said however I can squeeze you in in about a half an hour if you can hang around.... ABSOLUTELY!!! And just like that I saw the nurse they checked the quality of my vision dilated my eyes checked my depth perception etc etc and came the doctor fulfill me in on the details explaining exactly what type of glasses I needed after which I was sent out into the lobby introduced to the gentleman who showed me which frames and lenses were available and covered 100% by my insurance I made my choice and Bam I was out of there everything taken care of in about an hour and 15 minutes and I'll have my glasses in about 4 weeks!!!!! More

Sandra the medical assistant who works there is an absolute angel .. she was so kind and understanding made me feel so comfortable and DR Brenna was so nice and patient because the machine kept fogging up bcuz the mask lol but she was so nice and patient about it definitely continue going here and they have great deals lens and frames i got a gorgeous pair for $258 and thats cheap to me seeing i’ve worn glasses all my life More

Sandra the medical assistant who works there is an absolute angel .. she was so kind and understanding made me feel so comfortable and DR Brenna was so nice and patient because the machine kept fogging up bcuz the mask lol but she was so nice and patient about it definitely continue going here and they have great deals lens and frames i got a gorgeous pair for $258 and thats cheap to me seeing i’ve worn glasses all my life More

Professional, friendly and clean! Everyone at this office from the receptionist, my technician Sandra, Dr. Benevides, and Diane from the optical shop were absolutely amazing! If I could give 10 stars, I would!!!⭐️ More

All Staff were more interested in ME,😊 than chatting with each other!! Billing, reception, the Medical Asst(super professional!).. Dr. Frere, and the awesome woman who helped me pick glasses....all great. I'm not easily impressed, but will recommend this place. ⭐⭐⭐⭐⭐ More

All Staff were more interested in ME,😊 than chatting with each other!! Billing, reception, the Medical Asst(super professional!).. Dr. Frere, and the awesome woman who helped me pick glasses....all great. I'm not easily impressed, but will recommend this place. ⭐⭐⭐⭐⭐ More

Everyone from receptionist to picking out my glasses were friendly and very professional. Always a great experience!!! More

Everyone from receptionist to picking out my glasses were friendly and very professional.Always a great experience!!! More