Reviews for Dartmouth, MA Ophthalmologist Eric A. Staffier, OD Laser Vision Correction Services

I called twice to make sure we were advised of all your Covid protocols. One troubling situation, experienced yesterday, was unexpected waiting time. Your employee, who advised myself and wife, about protocols, never mentioned the substantial possibility of significant extended waiting times attending a "consultation visit ". Attending any physicians office usually has an implication that a waiting time will be experienced. However, when you are using a companion driver, since your pupils are dilated, you need to provide expected waiting time information. The driver in waiting vehicle has little or no options to offset extended wait times. Combine both cold weather and attempting to avoid Covid exposure, you are stuck waiting in your vehicle outside your office. Aside from driver or patient not anticipating a 3+ hour office visit. I would suggest that you mention this to new patients. I would also recommend doing anything to enhance your sterile internal waiting rooms with TV and or coffee, water service . Upscale this visit and provide current magazines / newspapers just to enhance a new patient's experience. Yesterday I arrived at 10:10 for a 10:20 appointment. I provided necessary info on a touch pad kiosk. Then I waited and waited. Finally Ron, your amazing technician , received me and explained your examination process. He was thorough explaining and made sure all questions were understood & answered. Then I was returned to a smaller, no people, no anything sterile waiting room, for so long..... Finally a PA had me sit in another examination room waiting for Dr Wang. After more waiting I met Dr Jason W. He was also amazing describing the examination process and the risks and rewards for cataract surgery. Both Ron and Dr J were excellent , beyond expectations, explaining the complexities of what I would experience with two surgeries for correcting my eyes. I would rate and refer both Ron and Dr J as absolutely excellent!! The unexpected wait times and the sterile wait rooms sucked. So does living in a Covid environment suck!! Not your fault. Not mine or driver's fault. We're all just working and surviving during this crisis. I was pleased scheduling surgery and having additional related questions answered. Your messaging improved greatly by the end of this patient's consulting visit. I think advising new patient's of this waiting situation at least provides everyone as to what to expect during this first visit. Thanks for asking, Richard Rowack More